In short: opening a shop on NVDRA Bazaar is free, so sellers have no package or subscription to cancel or refund. Shoppers can return eligible items within the return window and are refunded what they paid for them. NVDRA earns a service fee on each sale; when a return is refunded, the fee on those items goes back to the seller. Mistaken or duplicate payments are always returned.
What this policy covers
This policy covers refunds to shoppers for orders on NVDRA Bazaar, how NVDRA’s service fee is handled on refunds, and payments made by mistake. Nothing in this policy limits rights you have under consumer protection law, including the Sindh Consumer Protection Act, 2014 and the equivalent laws of other provinces, where they apply.
Sellers: no packages, a service fee per sale
- There are no seller packages, subscriptions or listing fees, so there is nothing to cancel and no yearly payment to refund. A seller may close their shop at any time by writing to us.
- NVDRA adds a flat service fee (a percentage shown in the Seller Center) on top of each seller’s price. The seller receives their own price for every delivered order; NVDRA keeps the fee.
- When a shopper’s return is refunded, the seller gives back what they received for those items and the service fee on them is credited back to the seller.
- A cancelled order (before it is shipped) is never charged a service fee.
Shoppers: returns and refunds
- Delivered items can be returned within the return window shown on the product page (counted from delivery), for the reasons listed on the return form.
- The seller approves the return and confirms when the item arrives back. NVDRA then refunds the shopper what they paid for those items, after any vouchers applied to them.
- Online payments are refunded to the wallet, card or bank account they came from. Cash-on-delivery orders are refunded to the mobile wallet or bank account the shopper gives on the return form.
- Approved refunds are sent within 14 working days of the item reaching the seller.
- An order cancelled before it ships is refunded in full if it was already paid online.
Duplicate and mistaken payments
If the same order is paid twice, more than the order total is paid, or a payment fails but money left the account, we will refund the extra amount in full once the payment gateway confirms it.
How to ask for a refund
- Shoppers: open the order in My orders and choose Return, or write to support@nvdra.com with the order number.
- Sellers: write to us from the shop owner’s email address with the order or payout reference.
- We reply within 5 working days. If we need more information, we will ask.
Contact
NVDRA Technologies
Email: support@nvdra.com